Possible XSS execution in customer information
CVE-2023-5421

5.5MEDIUM

Key Information:

Vendor

OTRS AG

Status
OTRS
((OTRS)) Community Edition
Vendor
CVE Published:
16 October 2023

What is CVE-2023-5421?

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Affected Version(s)

((OTRS)) Community Edition 6.0.x <= 6.0.34

OTRS 7.0.x

OTRS 7.0.x < 7.0.47

References

https://otrs.com/release-notes/otrs-security-advisory-202...

CVSS V3.1

Score:
5.5
Severity:
MEDIUM
Confidentiality:
Low
Integrity:
Low
Availability:
Low
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
High
User Interaction:
None
Scope:
Changed

Timeline

  • Vulnerability published

  • Vulnerability Reserved

Credit

Special thanks to Tim PĂĽttmanns for reporting these vulnerability.
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