Blind SQL Injection Vulnerability in Vision Helpdesk by Vision
CVE-2025-32993
What is CVE-2025-32993?
CVE-2025-32993 is a serious vulnerability identified in the Vision Helpdesk software solution, specifically version 5.7.0. Vision Helpdesk is designed to assist organizations in managing customer support and service requests efficiently. This particular vulnerability allows attackers to exploit a blind SQL injection flaw through the 'Forgot Password' feature, specifically via the vis_username parameter. Since no authentication is required to trigger this vulnerability, it poses a significant risk to organizations using this software, potentially leading to unauthorized data access and manipulation.
Technical Details
The vulnerability is categorized as a Time-Based Blind SQL injection, a type of attack that allows an adversary to send crafted SQL queries to an underlying database through a vulnerable application interface. In this case, the flaw exists in the password recovery mechanism of Vision Helpdesk. By leveraging this vulnerability, attackers can infer information from the database by timing the responses from the server. This technique can facilitate the extraction of sensitive data, such as usernames and other confidential information from the database.
Potential impact of CVE-2025-32993
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Data Breach Risk: The exploitation of this vulnerability can lead to unauthorized access to sensitive customer information, confidential support tickets, or other critical data stored in the database, resulting in a significant data breach.
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Reputational Damage: Organizations affected by this vulnerability may face severe reputational consequences, as customers trust them with their personal information. A breach could erode customer confidence and result in loss of business.
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Regulatory Consequences: Depending on the jurisdiction and the nature of the data compromised, organizations may be subject to legal and regulatory penalties related to data protection laws, further exacerbating financial and reputational damage.
Affected Version(s)
Vision Helpdesk 0 <= 5.7.0