Access Control Flaw in FreeScout Help Desk Software
CVE-2025-48472

6.9MEDIUM

Key Information:

Vendor

Freescout-help-desk

Status
Freescout
Vendor
CVE Published:
29 May 2025

What is CVE-2025-48472?

FreeScout, a self-hosted help desk system, contains a vulnerability that allows users to disable notifications for mailboxes they already have access to without proper checks. Additionally, the flaw permits users to gain access to mailboxes they do not have permissions for simply by toggling the notification settings. This critical oversight has been resolved in version 1.8.179, ensuring better security practices for user access control.

Affected Version(s)

freescout < 1.8.179

References

https://github.com/freescout-help-desk/freescout/security...
x_refsource_CONFIRM
https://github.com/freescout-help-desk/freescout/commit/0...
x_refsource_MISC

CVSS V4

Score:
6.9
Severity:
MEDIUM
Confidentiality:
Low
Integrity:
Low
Availability:
None
Attack Vector:
Network
Attack Complexity:
Low
Attack Required:
None
Privileges Required:
Undefined
User Interaction:
None

Timeline

  • Vulnerability published

  • Vulnerability Reserved

.
CVE-2025-48472 : Access Control Flaw in FreeScout Help Desk Software