Permission Exposure in FreeScout Help Desk Software by FreeScout
CVE-2026-103985

7.1HIGH

Key Information:

Vendor

Freescout-help-desk

Status
Freescout
Vendor
CVE Published:
6 November 2026

What is CVE-2026-103985?

FreeScout, a self-hosted help desk and shared mailbox solution, has a vulnerability where the profile form improperly exposes the 'only_assigned_tickets' permission to non-admin users. This flaw allows a restricted agent to modify their permissions, enabling them to bypass administrator-imposed restrictions. Consequently, the agent can read and alter conversations assigned to other staff members in any mailbox they have access to. This issue has been resolved in version 1.8.231.

Affected Version(s)

freescout < 1.8.231

References

https://github.com/freescout-help-desk/freescout/security...
x_refsource_CONFIRM
https://github.com/freescout-help-desk/freescout/commit/8...
x_refsource_MISC
https://github.com/freescout-help-desk/freescout/releases...
x_refsource_MISC

CVSS V3.1

Score:
7.1
Severity:
HIGH
Confidentiality:
High
Integrity:
Low
Availability:
High
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
Low
User Interaction:
None
Scope:
Unchanged

Timeline

  • Vulnerability published

  • Vulnerability Reserved

.