Broken Access Control in Faveo Helpdesk by Faveo Suite
CVE-2026-111676

5.3MEDIUM

Key Information:

Vendor

Faveosuite

Status
Faveo-helpdesk
Vendor
CVE Published:
16 October 2026

What is CVE-2026-111676?

Faveo Helpdesk versions up to 2.0.3 are impacted by a broken access control vulnerability. Authenticated agents can exploit this vulnerability via the getTooltip handler, allowing them to access and read tickets belonging to other departments. By enumerating ticket IDs through the GET /ticket/tooltip request, attackers may retrieve sensitive ticket conversations, including customer personal data and internal agent notes, posing significant risks to data privacy and security.

Affected Version(s)

faveo-helpdesk 0 <= 2.0.3

References

https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-to...
third-party-advisory
https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/...
technical-description
https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/...
technical-description

CVSS V4

Score:
5.3
Severity:
MEDIUM
Confidentiality:
Low
Integrity:
None
Availability:
None
Attack Vector:
Network
Attack Complexity:
Low
Attack Required:
None
Privileges Required:
Undefined
User Interaction:
None

Timeline

  • Vulnerability published

  • Vulnerability Reserved

Credit

hieuPenguinnn
.