Unauthorized Field Manipulation in FreeScout Help Desk System
CVE-2026-41191

7.1HIGH

Key Information:

Vendor

Freescout-help-desk

Status
Freescout
Vendor
CVE Published:
21 April 2026

What is CVE-2026-41191?

FreeScout, a popular self-hosted help desk tool, has a vulnerability in its MailboxesController::updateSave() function, which permits unauthorized users to manipulate chat-wide settings. Users with limited permissions can change settings not reflected in their user interface, potentially leading to privacy and security concerns. This vulnerability was rectified in version 1.8.215, which is crucial for all users to upgrade to in order to maintain the integrity and security of their help desk operations.

Affected Version(s)

freescout < 1.8.215

References

https://github.com/freescout-help-desk/freescout/security...
x_refsource_CONFIRM
https://github.com/freescout-help-desk/freescout/commit/f...
x_refsource_MISC
https://github.com/freescout-help-desk/freescout/releases...
x_refsource_MISC

CVSS V3.1

Score:
7.1
Severity:
HIGH
Confidentiality:
Low
Integrity:
High
Availability:
Low
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
Low
User Interaction:
None
Scope:
Unchanged

Timeline

  • Vulnerability published

  • Vulnerability Reserved

.