Cross-Site Scripting in FreeScout Help Desk by Laravel Framework
CVE-2026-41904

7.6HIGH

Key Information:

Vendor

Freescout-help-desk

Status
Freescout
Vendor
CVE Published:
7 May 2026

What is CVE-2026-41904?

FreeScout, a help desk solution developed using the Laravel framework, has a vulnerability that allows a user with updateAutoReply permissions to embed a Cross-Site Scripting (XSS) payload in the auto-reply messages. Upon receiving an email from customers, the auto-reply response is sent with the unescaped payload. As a result, any recipient using webmail or mail clients could inadvertently run the malicious code. This vulnerability is mitigated in version 1.8.217, where the issue has been addressed.

Affected Version(s)

freescout < 1.8.217

References

https://github.com/freescout-help-desk/freescout/security...
x_refsource_CONFIRM
https://github.com/freescout-help-desk/freescout/releases...
x_refsource_MISC

CVSS V3.1

Score:
7.6
Severity:
HIGH
Confidentiality:
High
Integrity:
Low
Availability:
High
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
Low
User Interaction:
Required
Scope:
Changed

Timeline

  • Vulnerability published

  • Vulnerability Reserved

.