Insecure Direct Object Reference in SupportCandy Helpdesk Ticket System for WordPress
CVE-2024-13552

4.3MEDIUM

Key Information:

Vendor
WordPress
Status
Supportcandy – Helpdesk & Customer Support Ticket System
Vendor
CVE Published:
7 March 2025

Summary

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is susceptible to Insecure Direct Object Reference due to inadequate validation on user-controlled keys during file uploads. As a result, authenticated attackers may exploit this weakness to access and download attachments from support tickets that are not theirs. Furthermore, if the admin configures the system to allow ticket submission by guests, unauthenticated attackers can also leverage this vulnerability.

Affected Version(s)

SupportCandy – Helpdesk & Customer Support Ticket System * <= 3.3.0

References

https://www.wordfence.com/threat-intel/vulnerabilities/id...
https://plugins.trac.wordpress.org/browser/supportcandy/t...
https://plugins.trac.wordpress.org/changeset/3235142/supp...

CVSS V3.1

Score:
4.3
Severity:
MEDIUM
Confidentiality:
Low
Integrity:
None
Availability:
Low
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
Low
User Interaction:
None
Scope:
Unchanged

Timeline

  • Vulnerability published

  • Vulnerability Reserved

Credit

Tim Coen
.