Sensitive Information Exposure in JS Help Desk Plugin by WordPress
CVE-2024-13606

7.5HIGH

Key Information:

Vendor

WordPress
Status
Js Help Desk – The Ultimate Help Desk & Support Plugin
Vendor
CVE Published:
13 February 2025

What is CVE-2024-13606?

The JS Help Desk – The Ultimate Help Desk & Support Plugin for WordPress has a vulnerability that allows unauthenticated attackers to access sensitive information. This exposure occurs via the 'jssupportticketdata' directory, where confidential data may be stored inadequately. Attackers can extract sensitive files included in support tickets from the /wp-content/uploads/jssupportticketdata directory, creating significant risks for user privacy and data security.

Affected Version(s)

JS Help Desk – The Ultimate Help Desk & Support Plugin * <= 2.8.8

References

https://www.wordfence.com/threat-intel/vulnerabilities/id...
https://plugins.trac.wordpress.org/browser/js-support-tic...

CVSS V3.1

Score:
7.5
Severity:
HIGH
Confidentiality:
High
Integrity:
None
Availability:
High
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
None
User Interaction:
None
Scope:
Unchanged

Timeline

  • Vulnerability published

  • Vulnerability Reserved

Credit

Tim Coen
.