Path Traversal Vulnerabilities in SimpleHelp Remote Support Software
CVE-2024-57727

7.5HIGH

Key Information:

Vendor
SimpleHelp
Status
SimpleHelp
Vendor
CVE Published:
15 January 2025

Badges

📈 Score: 529👾 Exploit Exists🟡 Public PoC🟣 EPSS 31%🦅 CISA Reported📰 News Worthy

What is CVE-2024-57727?

CVE-2024-57727 is a critical vulnerability found in SimpleHelp remote support software, specifically in versions 5.5.7 and earlier. SimpleHelp is widely utilized for providing remote assistance to users, facilitating technical support and maintenance tasks. This vulnerability allows unauthorized remote attackers to exploit path traversal techniques, enabling them to download sensitive files from the host server. Such access raises serious security concerns, as it may lead to the exposure of confidential data, including configuration files and hashed user passwords, potentially compromising the integrity and confidentiality of the affected organization.

Technical Details

The vulnerability in SimpleHelp stems from multiple path traversal issues, which can be exploited through specially crafted HTTP requests. Attackers can manipulate the file paths to access directories and files that are otherwise secured. The flaw permits access to arbitrary files on the server, meaning that if exploited, it could result in the uncontrolled extraction of sensitive information stored on the host. This scenario poses a direct threat to the security of the system and the data contained within it.

Potential Impact of CVE-2024-57727

  1. Data Exposure: Exploitation of this vulnerability allows unauthorized users to gain access to sensitive server files, including configuration settings and user credentials. This could lead to further attacks or data breaches affecting the organization.

  2. Compromise of Security: The ability to download server configuration files exposes internal secrets that can be leveraged by attackers to conduct additional malicious activities, potentially leading to system compromise or unauthorized access to other resources within the organization.

  3. Operational Disruption: If an attacker uses this vulnerability for malicious purposes, it could disrupt regular operations, leading to financial losses, reputational damage, and heightened risk of subsequent attacks, particularly if sensitive data is leaked.

CISA Reported

CISA provides regional cyber and physical services to support security and resilience across the United States. CISA monitor the most dangerious vulnerabilities and have identifed as being exploited but is not known by the CISA to be used in ransomware campaigns. This is subject to change at pace

The CISA's recommendation is: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Exploit Proof of Concept (PoC)

PoC code is written by security researchers to demonstrate the vulnerability can be exploited. PoC code is also a key component for weaponization which could lead to ransomware.

CVE-2024-57727
Created by imjdl

News Articles

favicon imageSecurityWeek

SimpleHelp Remote Access Software Exploited in Attacks

Threat actors have been exploiting SimpleHelp remote access software shortly after the disclosure of three vulnerabilities.

4 weeks ago

References

https://www.horizon3.ai/attack-research/disclosures/criti...
https://simple-help.com/kb---security-vulnerabilities-01-...

EPSS Score

31% chance of being exploited in the next 30 days.

CVSS V3.1

Score:
7.5
Severity:
HIGH
Confidentiality:
High
Integrity:
None
Availability:
High
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
None
User Interaction:
None
Scope:
Unchanged

Timeline

  • 🦅

    CISA Reported

  • 📰

    First article discovered by SecurityWeek

  • 🟡

    Public PoC available

  • 👾

    Exploit known to exist

  • Vulnerability published

  • Vulnerability Reserved

.