Insecure Direct Object Reference in ELEX HelpDesk & Customer Ticketing System for WordPress
CVE-2025-10039

4.3MEDIUM

Key Information:

Vendor

WordPress
Status
Elex WordPress Helpdesk & Customer Ticketing System
Vendor
CVE Published:
21 November 2025

What is CVE-2025-10039?

The ELEX HelpDesk & Customer Ticketing System plugin for WordPress suffers from an Insecure Direct Object Reference vulnerability. This issue arises from a lack of proper validation on user-controlled keys within the 'eh_crm_ticket_single_view_client' endpoint. As a result, authenticated users with Subscriber-level permissions and above can potentially exploit this flaw to access confidential support ticket information, compromising sensitive data and privacy.

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Deploy the Patch

Affected Version(s)

ELEX WordPress HelpDesk & Customer Ticketing System * <= 3.2.9

References

https://www.wordfence.com/threat-intel/vulnerabilities/id...
https://plugins.trac.wordpress.org/browser/elex-helpdesk-...
https://plugins.trac.wordpress.org/changeset/3391342/

CVSS V3.1

Score:
4.3
Severity:
MEDIUM
Confidentiality:
Low
Integrity:
None
Availability:
Low
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
Low
User Interaction:
None
Scope:
Unchanged

Timeline

  • Vulnerability published

  • Vulnerability Reserved

Credit

Athiwat Tiprasaharn
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