Unauthorized Data Modification in ELEX HelpDesk & Customer Ticketing System Plugin for WordPress
CVE-2025-10054

5.3MEDIUM

Key Information:

Vendor

WordPress
Status
Elex WordPress Helpdesk & Customer Ticketing System
Vendor
CVE Published:
21 November 2025

What is CVE-2025-10054?

The ELEX HelpDesk & Customer Ticketing System plugin for WordPress suffers from a vulnerability that allows authenticated attackers, including those with Subscriber-level access and higher, to manipulate user roles and capabilities. This occurs due to the absence of a proper capability check in the 'eh_crm_remove_agent' function. Consequently, this flaw could potentially enable an attacker to remove important roles from users, including Administrators and supervisors, thereby compromising the integrity of the system and affecting the overall security of the WordPress installation.

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Affected Version(s)

ELEX WordPress HelpDesk & Customer Ticketing System * <= 3.3.1

References

https://www.wordfence.com/threat-intel/vulnerabilities/id...
https://plugins.trac.wordpress.org/browser/elex-helpdesk-...
https://plugins.trac.wordpress.org/changeset/3399391/

CVSS V3.1

Score:
5.3
Severity:
MEDIUM
Confidentiality:
None
Integrity:
Low
Availability:
None
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
None
User Interaction:
None
Scope:
Unchanged

Timeline

  • Vulnerability published

  • Vulnerability Reserved

Credit

Michelle Porter
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