Unauthorized Data Modification in ELEX WordPress HelpDesk Plugin
CVE-2025-12022

4.3MEDIUM

Key Information:

Vendor

WordPress
Status
Elex WordPress Helpdesk & Customer Ticketing System
Vendor
CVE Published:
21 November 2025

What is CVE-2025-12022?

The ELEX HelpDesk & Customer Ticketing System plugin for WordPress introduces a security flaw through a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint. This vulnerability allows authenticated users with Subscriber-level access and above to exploit the issue, leading to unauthorized restoration of deleted tickets. All versions up to and including 3.3.1 are affected, exposing sites to potential data manipulation risks.

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Deploy the Patch

Affected Version(s)

ELEX WordPress HelpDesk & Customer Ticketing System * <= 3.3.1

References

https://www.wordfence.com/threat-intel/vulnerabilities/id...
https://plugins.trac.wordpress.org/changeset/3399391/elex...

CVSS V3.1

Score:
4.3
Severity:
MEDIUM
Confidentiality:
None
Integrity:
Low
Availability:
None
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
Low
User Interaction:
None
Scope:
Unchanged

Timeline

  • Vulnerability published

  • Vulnerability Reserved

Credit

Athiwat Tiprasaharn
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