Unauthorized Data Modification in ELEX HelpDesk Plugin for WordPress
CVE-2025-12023

4.3MEDIUM

Key Information:

Vendor

WordPress
Status
Elex WordPress Helpdesk & Customer Ticketing System
Vendor
CVE Published:
21 November 2025

What is CVE-2025-12023?

The ELEX HelpDesk & Customer Ticketing System plugin for WordPress contains a vulnerability that allows authenticated attackers, who have Subscriber-level access or higher, to restore tickets due to a missing capability check in the eh_crm_restore_data() function. This weakness is present in all plugin versions up to and including 3.3.1, potentially leading to unauthorized changes in customer data.

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Affected Version(s)

ELEX WordPress HelpDesk & Customer Ticketing System * <= 3.3.1

References

https://www.wordfence.com/threat-intel/vulnerabilities/id...
https://plugins.trac.wordpress.org/changeset/3399391/elex...

CVSS V3.1

Score:
4.3
Severity:
MEDIUM
Confidentiality:
None
Integrity:
Low
Availability:
None
Attack Vector:
Network
Attack Complexity:
Low
Privileges Required:
Low
User Interaction:
None
Scope:
Unchanged

Timeline

  • Vulnerability published

  • Vulnerability Reserved

Credit

Athiwat Tiprasaharn
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